Contact & Grievance Information

We value our customers and aim to provide a helpful and transparent shopping experience. If you have a question, concern or complaint relating to an order, product, payment, delivery, return, refund or privacy matter, please contact us.

1. Customer support

2. Grievance Officer

In accordance with applicable consumer protection requirements, customers may contact our Grievance Officer for assistance with unresolved complaints.

3. How to submit a complaint

Please include the following details when contacting us:

• Your name and contact details.
  

• Order number, if your complaint relates to an order.
  

• A clear description of the issue.
  

• Relevant photographs, payment references or supporting documents, where applicable.
  

• Your preferred resolution, if known.
  

Please do not share your password, card CVV, UPI PIN or other confidential payment credentials.

4. Complaint acknowledgement and resolution

We will acknowledge receipt of consumer grievances within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable requirements.

Where additional investigation is necessary, we will keep you informed of the progress.

5. External consumer assistance

If you are unable to resolve a consumer grievance directly with us, you may also approach the appropriate consumer grievance redressal mechanism available under Indian law.

National Consumer Helpline: https://consumerhelpline.gov.in/

We appreciate the opportunity to address your concern and improve your experience with Vastraranjaka.