Refund & Cancellation Policy
Thank you for shopping with Vastraranjaka. Please read our payment, cancellation and refund terms before placing an order.
1. Payment terms
Orders must be paid for in full at the time of checkout.
We do not currently accept partial payments, instalments or pay-the-balance-later arrangements.
An order will be processed for fulfilment after successful payment confirmation.
Available payment methods and any applicable charges will be displayed during checkout.
2. Order cancellation by the customer
If you wish to cancel an order, please contact us as soon as possible at contact@vastraranjaka.store or 9789036410, quoting your order number.
Cancellation requests received before the order is dispatched may be considered for cancellation.
Once an order has been dispatched, cancellation may no longer be possible.
If the order cannot be stopped after dispatch, please contact us for assistance. Any return or refund will be assessed under our Return & Replacement Policy and applicable law.
A cancellation is confirmed only when Vastraranjaka communicates its acceptance.
3. Cancellation by Vastraranjaka
We may need to cancel an order in exceptional circumstances, such as:
The product is unavailable or cannot be fulfilled.
A listing or pricing error has occurred.
Payment confirmation is unsuccessful.
Delivery to the provided address is not serviceable.
We reasonably suspect a fraudulent or unauthorised transaction.
If we cancel an order after receiving payment, the amount paid will be refunded to the original payment method.
4. Refund eligibility
Refunds may be considered in situations including:
An approved return for a damaged, defective or incorrect product.
A material discrepancy between the product supplied and the product ordered or described.
An order cancelled by Vastraranjaka after payment.
A customer cancellation accepted before dispatch.
We do not provide refunds for change-of-mind requests where the product has been correctly supplied and is not eligible for a remedy under applicable law.
5. Refund method and processing
Approved refunds will be initiated to the original payment method used for the order.
After approval, we will initiate the refund within 3 working days upon receiving the defective product. The time taken for the credit to appear in your account may depend on your bank, card issuer, UPI provider or payment service provider.
We will share a refund confirmation or reference number, where available.
6. Shipping charges
Original shipping charges, return shipping charges and any other applicable charges will be handled in accordance with the circumstances of the order and applicable law. Where a refund is due because of a defective, incorrect or materially misdescribed product, applicable return costs will be borne by Vastraranjaka.
7. Duplicate or failed payments
If your account is debited more than once for the same order, or payment is debited but the order is not confirmed, please contact us with the transaction reference and order details. We will verify the transaction with our payment provider and assist with the appropriate reversal or refund.