Privacy Policy
Vastraranjaka respects your privacy. This policy explains what personal information we may collect when you visit our website, place an order or contact us, how we use it and the choices available to you.
1. Information we collect
Depending on how you use our website, we may collect:
Contact information: Name, email address, mobile number and delivery address.
Order information: Products purchased, order number, billing and delivery details and order history.
Payment information: Payment status, transaction reference and payment-related details made available to us by our payment provider. We do not intend to store your full card number, CVV or UPI PIN.
Communication information: Messages, enquiries, feedback and customer support correspondence.
Technical information: IP address, browser type, device information, website usage and cookie-related information, where collected through the website or service providers.
Please do not send passwords, card security codes or UPI PINs to us by email, phone or messaging.
2. How we use your information
We use personal information for purposes such as:
Processing and confirming your orders.
Arranging payment, packing, shipping and delivery.
Sending order updates, invoices and delivery notifications.
Responding to questions, complaints, returns and refund requests.
Maintaining business, accounting and transaction records.
Preventing fraud and protecting the security of our website and customers.
Improving our products, website and customer experience.
Sending promotional messages where you have provided the required permission or where otherwise permitted by law.
Meeting legal, regulatory and tax obligations.
3. Sharing of information
We may share relevant information with service providers who help us operate the store, including:
Ecommerce platform: Zoho Commerce and related Zoho services, as applicable.
Payment providers: The payment gateway or payment service provider selected for checkout.
Delivery partners: Courier and logistics providers responsible for delivering orders.
Technology providers: Website hosting, analytics, security, communication and customer-support providers, where used.
Authorities: Government, regulatory or law-enforcement authorities where disclosure is required by law or necessary to protect legal rights.
We share only the information reasonably required for the relevant purpose. We do not sell customer personal information as a business practice.
The actual providers and services used by Vastraranjaka may change. Please refer to the service providers' own privacy information for their data practices.
4. Cookies and similar technologies
Our website or its service providers may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve the shopping experience.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. Where required, we will seek the appropriate consent for non-essential cookies or similar tracking technologies.
5. Data storage and security
We take reasonable steps to protect personal information against unauthorised access, misuse, alteration or disclosure. Access to customer information should be limited to people and service providers who need it for legitimate business purposes.
No method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security.
6. How long we retain information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, legal compliance and dispute resolution.
When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to applicable legal retention requirements.
7. Your choices and requests
Subject to applicable law, you may contact us to:
Request access to personal information associated with you.
Request correction of inaccurate or incomplete information.
Request deletion of information that we are no longer required or permitted to retain.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Withdrawing consent does not affect processing already carried out lawfully before withdrawal. Some requests may affect our ability to provide services or fulfil an order.
8. Children's privacy
Our website and products are intended for general customers and are not directed at children for independent purchasing. We do not knowingly seek to collect children's personal information without the appropriate authorisation required by law.
9. Third-party websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before sharing information with them.
10. Changes to this policy
We may update this policy to reflect changes in our business, technology or legal requirements. The updated version will be published on this page with a revised effective date.
11. Contact and privacy requests
For privacy-related questions or requests, contact: