Return & Replacement Policy
At Vastraranjaka, we take care to present our sarees accurately and ensure that every order is carefully checked before dispatch.
1. Return policy
We do not accept returns or exchanges for change of mind, including:
Change of preference after placing an order.
Choosing the wrong colour, design or product.
Personal styling or suitability preferences.
Minor colour differences caused by screen settings or display conditions, where the product is otherwise as described.
2. Eligible return or replacement requests
We will consider requests involving:
Damaged or defective products.
Incorrect sarees, colours or designs delivered.
Products materially different from their descriptions or agreed specifications.
Missing items or incomplete orders.
Eligible cases will be reviewed individually and may qualify for a replacement or refund, as appropriate.
3. Mandatory 24-hour reporting window
Customers must notify Vastraranjaka of any product-related issue within 24 hours of delivery.
Please contact us at contact@vastraranjaka.store or 9789036410 and provide:
Order number.
Description of the issue.
Clear photographs along with an unboxing video is mandatory.
Photographs of the outer packaging and shipping label.
We strongly recommend recording an unboxing video to help us investigate any transit damage or incorrect-product concerns.
4. Product condition
For an eligible return or replacement:
The saree must be unused and unwashed.
It must not have been stitched, altered, fall-and-pico worked on or otherwise modified.
Original tags, packaging and accessories should be retained wherever applicable.
If a defect is discovered on opening the package, please stop using the product and notify us promptly.
5. Inspection and resolution
Our team will review the complaint and supporting evidence. We may request additional photographs or arrange collection or inspection.
If the issue is verified, we will communicate the appropriate resolution, which may include a replacement or refund.
6. Return shipping
For approved returns arising from damaged, defective, incorrect or materially misdescribed products, Vastraranjaka will arrange or reimburse reasonable return shipping costs, as applicable.
7. Refunds
Approved refunds will be made to the original payment method, subject to applicable payment-provider and banking timelines. Please refer to our Refund & Cancellation Policy for further details.